Add an automatic comment when a Request is closed
When you have Reopen a Request when replied by requester rule disabled, it could be a good idea to warn Requesters that new comments should not be added to the old Requests. This is how it would look in Service Desk:
[
{
"type": "source:targetprocess:EntityChanged",
"entityTypes": [
"Request"
],
"modifications": {
"created": false,
"deleted": false,
"updated": [
"EntityState"
]
}
},
{
"or": [
{
"and": [
{
"value": null,
"target": {
"name": "IsFinal",
"type": "field",
"target": {
"name": "EntityState",
"type": "field",
"target": {
"type": "pipelineBlockOutput"
}
}
},
"operator": {
"type": "is true"
}
},
{
"value": null,
"target": {
"name": "IsFinal",
"type": "field",
"target": {
"name": "EntityState",
"type": "field",
"target": {
"name": "Previous",
"type": "field",
"target": {
"type": "pipelineBlockOutput"
}
}
}
},
"operator": {
"type": "is false"
}
}
]
}
],
"type": "filter:Relational"
},
{
"text": {
"type": "constant",
"value": "This Request is closed and all new comments will be ignored. If you'd like to follow up, please submit a new Request."
},
"type": "action:targetprocess:AddComment",
"target": {
"type": "pipelineBlockOutput",
"blockAlias": "ui:source"
}
}
]
Updated over 5 years ago