Reopen a Request when replied by requester
Move Request to the initial state when replied by requester
[
{
"type": "source:targetprocess:EntityChanged",
"entityTypes": [
"Comment"
],
"modifications": {
"created": true,
"deleted": false,
"updated": false
}
},
{
"or": [
{
"and": [
{
"target": {
"type": "field",
"name": "Name",
"target": {
"type": "field",
"name": "EntityType",
"target": {
"type": "field",
"name": "General",
"target": {
"type": "pipelineBlockOutput"
}
}
}
},
"value": {
"type": "constant",
"value": "Request"
},
"operator": {
"type": "is"
}
},
{
"target": {
"type": "field",
"name": "IsFinal",
"target": {
"type": "field",
"name": "EntityState",
"target": {
"type": "field",
"name": "General",
"target": {
"type": "pipelineBlockOutput"
}
}
}
},
"value": {
"type": "constant",
"value": true
},
"operator": {
"type": "is true"
}
},
{
"target": {
"type": "field",
"name": "Kind",
"target": {
"type": "field",
"name": "Owner",
"target": {
"type": "pipelineBlockOutput"
}
}
},
"value": {
"type": "constant",
"value": "Requester"
},
"operator": {
"type": "is"
}
}
]
}
],
"type": "filter:Relational"
},
{
"type": "action:targetprocess:MoveToState",
"target": {
"name": "General",
"type": "field",
"target": {
"type": "pipelineBlockOutput"
}
},
"stateKind": "Initial"
}
]
Move Request to a specific state when replied by requester
Filter by Process Name
is optional.
Here we're moving requests to a state which is called Replied by Customer
[
{
"type": "source:targetprocess:EntityChanged",
"entityTypes": [
"Comment"
],
"modifications": {
"created": true,
"deleted": false,
"updated": false
}
},
{
"or": [
{
"and": [
{
"value": {
"type": "constant",
"value": "Request"
},
"target": {
"name": "Name",
"type": "field",
"target": {
"name": "EntityType",
"type": "field",
"target": {
"name": "General",
"type": "field",
"target": {
"type": "pipelineBlockOutput"
}
}
}
},
"operator": {
"type": "is"
}
},
{
"value": {
"type": "constant",
"value": true
},
"target": {
"name": "IsFinal",
"type": "field",
"target": {
"name": "EntityState",
"type": "field",
"target": {
"name": "General",
"type": "field",
"target": {
"type": "pipelineBlockOutput"
}
}
}
},
"operator": {
"type": "is true"
}
},
{
"value": {
"type": "constant",
"value": "Requester"
},
"target": {
"name": "Kind",
"type": "field",
"target": {
"name": "Owner",
"type": "field",
"target": {
"type": "pipelineBlockOutput"
}
}
},
"operator": {
"type": "is"
}
},
{
"value": {
"type": "constant",
"value": "Portfolio"
},
"target": {
"name": "Name",
"type": "field",
"target": {
"name": "Process",
"type": "field",
"target": {
"name": "Project",
"type": "field",
"target": {
"name": "General",
"type": "field",
"target": {
"type": "pipelineBlockOutput"
}
}
}
}
},
"operator": {
"type": "is"
}
}
]
}
],
"type": "filter:Relational"
},
{
"type": "action:JavaScript",
"script": "return {\n command: \"targetprocess:MoveToState\",\n payload: {\n resourceType: \"Request\",\n resourceId: args.Current.General.Id,\n stateName: \"Replied by Customer\"\n }\n}"
}
]
Updated over 5 years ago