Email notifications in Targetprocess are flexible and can be customized. It is possible to modify templates for notifications configured in Process Workflow settings and for some predefined system events as well. Templates that can be modified include:
Sent when a user account is added to Targetprocess.
Sent when an attachment is added to a particular entity.
Sent when a comment is added to an entity.
Sent when a user is assigned to a particular entity.
Sent when an entity’s type has been changed through conversion.
Sent when an entity is added.
Entity State Changed
Sent when an entity changes state.
Sent when a user requests a password reset from the login form.
Auto Reply to Requesters
Sent to requesters when their email requests are accepted. More details: How to setup auto reply to requesters.
Service Desk Password Changed
Sent when a user is registered to service desk and to Activate account or Update password.
View Access Notification
Sent to user with whom the view has been shared to.
Sent when a user is been mentioned in a comment.
Sent to the user when he/she has been restored back.
More information on different kinds of email notifications can be found here: Notifications
Find how to access templates editor pages here: How to change an email notification template.
Updated 6 months ago